Other Sales Platform Services

Notice

This page focuses on addressing glasses sold on other platforms

All of our products are covered for manufacturing defects for 12 months from the date of purchase. Naturally, damage from accidents, unauthorized repairs or normal wear is not included.

For uncovered damage, we pride ourselves in providing you with extremely affordable professional repair options whenever possible. We extend this assistance to all Teraise.com products, regardless of age.

If you can provide photos of damaged glasses, it will speed up your communication with us! And we will record so that we can better improve the quality and service of our glasses!

Preparation before communication

Before contacting us you need to prepare
Sales Platform:
Order number:
If there is a need for replacement or delivery, please fill in the following list
Full Name:
Phone number:
Address Line1:
Address Line2:
City:
State/Region:
Postal Code:
Country/Region:

After preparing these, you can write to us and start our after-sales service         service@teraiseamz.com

Thank you, best regards
TERAISE Customer Service Team